Job Description

Job Description

Job Description

Position Overview:

Maintain a safe and secure environment for guests, visitors, and team members. Providing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Average Percent of Time

50% Patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.

25% Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinating expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.

15% Observe monitors for any unusual activity and in the case of suspicious behavior report directly via radio

to the supervisor on duty; report any alarms similarly.

5% Answer security telephone and safety hotline calls and respond in a timely manner based on priority.

5% Administer CPR and First Aid.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide accurate information to inquirers for directions and hours of operations.

• Receive, record and secure found property. Research and respond to guests' inquiries for lost property.

• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.

• Escort guests and employees as required to parking lots.

• Other duties as assigned by Supervisor.

PHYSICAL REQUIREMENTS:

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking Constant

Climbing stairs Frequent

Standing Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Rare

Taste Never

Lifting/carrying (#50 lbs) Frequent

Travel Rare

OTHER DUTIES

Assimilate into Trump Hotels culture through understanding, supporting and participating in all elements of our Service Culture. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Trump Hotels from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.

• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift.

• Hearing and visual ability to observe and detect signs of emergency situations.

• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.

• Ability to follow written and or verbal instructions.

• Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.

• Ability to climb stairs and ladders at a rapid pace.

• Ability to perform duties within extreme temperature ranges.

QUALIFICATION STANDARDS

EDUCATION

• Bachelor’s degree in Hotel Management, Criminal Justice or Business Administration is preferred.

• High School Diploma or equivalent required

EXPERIENCE

Prior law enforcement, security or military experience.

LICENSES OR CERTIFICATES

N/A

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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