Job Description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter. Role Overview Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service Create, follow up on, and close tickets as required daily Focus on increasing percentage of remote fix tickets relative to the total tickets Prioritize and organize calls according to urgency Supervise the route and status of field technicians and collectors to prioritize their daily schedule Maintain and update call logs, call records and other important documentation Ensure location owners feel supported and valued Building relationships with location owners and other call center team members based on trust and reliability Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately Review and communicate low level alerts to the technician and collection team The successful candidate will have Ability to multitask with minimal direction Strong communication and interpersonal skills to interact with customers, peers, and managers Attentive to detail with a passion to learn and grow High school diploma or GED required Must be at least 21 years of age Great customer service skills Excellent written and communication skills Previous experience in a call center or customer-focused environment Weekend and evening availability Compensation

$20 - $20 USD

We Run on EOS At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. Our Core Values Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency Equal Employment Opportunity Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Lucky Lincoln Gaming, LLC by 2x Get notified about new Call Center Representative jobs in Chicago, IL . Ticket/Gate Agent (Customer Service Agent) - ORD Customer Service Representative - State Farm Agent Team Member Guest Relations Coordinator- Chicago/ Atlanta Ramp Agent (Customer Service Agent) - ORD Customer Service Manager, Airport Workforce Management Chicago, IL $50,000.00-$69,000.00 5 days ago Greater Chicago Area $20.51-$23.08 1 day ago Des Plaines, IL $40,000.00-$45,000.00 1 week ago Customer Support Specialist (US - Remote) Customer Service Representative - Phone and Chat - Chicago, IL Customer Experience Representative, Advanced Services Customer Service Representative - State Farm Agent Team Member Berwyn, IL $55,000.00-$75,000.00 7 months ago Chicago, IL $41,600.00-$64,500.00 2 weeks ago Future Opening: Customer Service Representative - State Farm Agent Team Member Customer Experience Representative, Core Services Customer Service Representative - State Farm Agent Team Member Associate Customer Service Representative Des Plaines, IL $33,000.00-$39,000.00 1 week ago Customer Experience Representative, Concierge Customer Service Representative - State Farm Agent Team Member We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Lucky Lincoln Gaming, LLC

Job Tags

Part time, Local area, Remote work, Weekend work, Afternoon shift,

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