Job Description

Box Office Assistant

The City of Largo is seeking a part-time customer serviceoriented individual to join our team as a Box Office Assistant at the Central Park Performing Arts Center. This role is perfect for someone who enjoys working with the public, thrives in a fast-paced environment, and has a flexible schedule. As a Box Office Assistant, you will be responsible for working in the ticket booth, assisting patrons with ticket purchases, and providing exceptional customer service. Familiarity with show schedules and ticketing systems is a plus, and training will be provided on our computer programs. Work Schedule: Hours and shifts for this position vary weekly and will include days, evenings, weekends, and holidays. This is a part-time position. If you are enthusiastic, adaptable, and ready to help create memorable experiences for our community, we encourage you to apply!

Event Assistant Summary

Work in this class involves implementing, planning, and participating in one or more activities supporting rentals and performances at the Central Park Performing Arts Center. This will include event setup, house management, and box office operations. The position receives direction from the Central Park Performing Arts Center Manager and assigned Supervisors.

Work Schedule: Hours and shifts for this position vary from week to week and include days, weekends, evenings, and holidays. The schedule is determined weekly based on bookings and the schedule of events.

Essential Duties and Responsibilities

All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.

Leadership

• Demonstrates an understanding and reflection of the City's mission, vision, and values, and a commitment to achieve organizational goals aligned with the City's strategic plan
• Champions a high-performance work culture that encourages and embraces inclusion, new ideas, develops individuals, and welcomes and encourages diverse perspectives
• Articulates strategic and innovative thinking and provides clarity to deliver superior services
• Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture

Management

• Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities
• Follows suggested procedures to assure the highest standards of risk management, employee safety, and risk avoidance

Technical

• Answers the telephone and assists patrons at the box office window, providing the best customer service
• Provides daily box office operations, ticket sales, and operation of computerized ticketing systems following box office procedures and policies
• Prepares daily financial reports
• Assists with calendars, playhouse seating charts, and other duties assigned by the supervisor
• May be responsible for physically setting up and tearing down tables and chairs
• May be responsible for supervising rentals and assuring that client needs are met, and that the facility is set correctly and functioning
• May be responsible for calling and scheduling volunteers for events

Team Skills

• Supports honest and transparent decision-making
• Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments
• Openly exhibits a positive attitude, in words and action, and encourages others to do the same

Performs related work as required.

Emergency Response Status

As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.

Minimum Qualifications

Education and Experience:

• Must be 18 years or older and have at least one year of experience in retail, hotel/restaurant, event planning, box office, or a closely related field
• Must be certified in Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillators (AED) within six months of hire
• Valid Driver's License

Knowledge, Skills, and Abilities:

• Knowledge of procedures, techniques, and technology required for a variety of box office and event facilitation activities
• Must have leadership ability; ability to give and receive oral and written communications
• Ability to work well with the public and communicate with people tactfully and diplomatically
• Ability to work in a fast-paced environment
• Must have computer, telephone, and cash handling experience
• Ability to do light to heavy manual work

Work Environment & Physical Requirements

Work Environment: 80% inside a climate-controlled building; 20% outside, which may include driving. Depending on assignment, work environments may vary significantly.

Physical Requirements: The essential functions of the job require sitting approximately two (2) hours per day, standing approximately four (4) hours per day, and walking approximately two (2) hours per day. The work often requires bending/stooping, climbing, crawling, fine manipulations, grasping, kneeling, pulling, pushing, reaching, repetitive motion, lifting/carrying objects weighing up to and over 45 pounds.

Sensory Requirements: Hearing: Ability to understand what others are saying in normal conversation in person and on the telephone. Speaking: Ability to communicate orally with others in person and on the phone. Seeing: Ability to see and read computer monitor screens and supervise events.

Driving Requirements: Requires occasional driving and possession of a valid Florida Driver's License.

Technology: The work requires the ability to operate telephones, smartphones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators, cash machines, ticketing equipment, and all associated software.

Important Information

Yes - DRUG TESTING: (Safety Sensitive)

Yes - CHILDCARE FINGERPRINTING:

Yes - CREDIT CHECK:

No - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC, and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or the police department's electronic data.

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