Job Description

Key Responsibilities:

- Assist the Executive Housekeeper in managing the daily operations of the housekeeping department onboard the cruise ship

- Supervise and coordinate the work of housekeeping staff, including room attendants, laundry attendants, and public area cleaners

- Monitor and maintain cleanliness, hygiene, and organization of guest cabins and public areas

- Inspect guest cabins and public areas to ensure they meet the company's standards of cleanliness and presentation

- Train and mentor new housekeeping staff on company policies and procedures

- Maintain inventory and order supplies for the housekeeping department

- Handle guest requests and concerns in a timely and efficient manner

- Collaborate with other departments to ensure a seamless guest experience

- Assist with scheduling and assigning tasks to housekeeping staff

- Conduct performance evaluations and provide feedback to housekeeping staff

- Ensure compliance with all safety and sanitation regulations

- Assist with budgeting and cost control for the housekeeping department

- Keep track of guest feedback and take necessary actions to improve guest satisfaction

- Perform any other duties assigned by the Executive Housekeeper or management.

Qualifications:

- German at Berlitz Level 6 (CEFR B2) :

-  Capable of leading meetings, writing reports, and handling guest interactions in German

- High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred

- Minimum of 2 years of experience in a housekeeping supervisory role, preferably in a hotel or cruise ship setting

- Strong leadership and organizational skills

- Excellent communication and interpersonal skills

- Ability to work well under pressure and in a fast-paced environment

- Proficient in Microsoft Office and other relevant software

- Knowledge of safety and sanitation regulations

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